When cellular and Wi-Fi coverage are not available, iPhone 14 users can now connect with emergency services by satellite

November 17, 2022 - In an effort to provide California users with more services during an emergency, Apple announced its innovative safety service Emergency SOS via satellite is now available to customers in the US and Canada. Available on all iPhone 14 models, this technology enables users to message with emergency services while outside of cellular and Wi-Fi coverage.

“Providing Emergency SOS via satellite is an important breakthrough that will save lives. The critical work being done by Apple to create innovative new solutions to support 911 providers and first responders is a huge step forward in protecting Californians and the broader public during an emergency situation,” said Mark Ghilarducci, the California Governor’s Office of Emergency Services’ Director.

How Emergency SOS via Satellite Works

iPhone can quickly and easily call emergency services if a user is in need of help, even if they are unable to dial 911. With Emergency SOS via satellite — introduced with the iPhone 14 lineup — if a user is not able to reach emergency services because no cellular or Wi-Fi coverage is available, an easy-to-use interface appears on iPhone to get the user help utilizing a satellite connection. A short questionnaire appears to help the user answer vital questions with a few simple taps, which is transmitted to dispatchers in the initial message, to ensure they are able to quickly understand a user’s situation and location.

Following the questionnaire, the intuitive interface guides the user where to point their iPhone to connect and sends the initial message. This message includes the user’s questionnaire responses; location, including altitude; iPhone battery level; and Medical ID, if enabled. The questionnaire and follow-up messages are relayed directly via satellite to dispatchers that accept text messages, or to relay centers staffed by Apple‑trained specialists who can call for help on the user’s behalf. The transcript can also be shared with the user’s emergency contacts to keep them informed.

For users who go off the grid but don’t experience an emergency, this advanced technology also enables them to share their location via satellite with Find My. In the Find My app, users can open the Me tab, swipe up to see My Location via Satellite, and tap Send My Location. The satellite connection on the iPhone 14 lineup also works with other safety features available on iPhone and Apple Watch, including Crash Detection and Fall Detection.

For Additional Information Visit: https://www.apple.com/newsroom/2022/11/emergency-sos-via-satellite-available-today-on-iphone-14-lineup/
Source: Cal OES